Refund & Cancellation Policy

Last updated: 22 October 2026

• Cancelled before submission: full refund of the service fee.
• Rejected due to our error (such as a spelling mistake or wrong form): we refile at no cost or refund the service fee in full, at your choice.
• Rejected by the authority's decision (such as a visa refusal): the service fee is not refundable, as the work has been completed. This is why we verify every case and decline high-risk applications.
• Packages: refund of the balance after deducting work already completed.
• Government fees: fees paid on a portal cannot be refunded by us and follow the department's own policy.
• Refund method: to the original payment method within 5–7 working days.

To request a refund, send your order details to +91 91305 71911 on WhatsApp or to kritzsdigitalsolution@gmail.com.